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Frequently Asked Questions
The essentials for placing an order. For care and storage instructions after pickup, see the card included with your cake.
The essentials for placing an order. For care and storage instructions after pickup, see the card included with your cake.
Custom cakes: minimum 5 business days
Catering and event orders: minimum 15 business days
Wedding cakes: minimum 30 business days
If your date is sooner than that, call us at (240) 200-4490 and we will try our best to accommodate your order.
All custom, wedding, and catering orders begin with an inquiry form on our website. Once we receive your submission, we send a personalized quote to your email within 24 hours. Your order is not confirmed until you receive, approve, and complete payment for your quote.
A deposit is collected once you approve your quote, not when you first submit an inquiry. Your order is not held or scheduled until the deposit is paid. If your plans change before we begin production, the deposit is fully refunded.
Cancellations made more than 5 business days before your pickup date receive a refund minus a 10 percent cancellation fee. Cancellations made within 3 business days of pickup are non-refundable, as production will have already begun.
Unfortunately we are unable to accommodate gluten-free or dairy-free requests. All Pâte à Cake products contain gluten and dairy as core ingredients.
Our products are made in a facility that handles wheat, dairy, eggs, tree nuts, and soy. Cross-contact is possible. If you have a severe allergy, please contact us before placing an order so we can advise you appropriately. Our tiramisu also contains espresso and may contain trace amounts of alcohol. Cakes are best consumed within 48 hours and should be kept refrigerated.
Classique is our entry-level design: a beautifully finished cake with your choice of cream color, a written message, and a simple accent on top. Artisan is a step up in complexity, with fondant accents, themed decorations, and a fully decorated exterior. Couture is our most elaborate tier, encompassing custom shapes, sculpted figures, and full handcrafted artistry. All three are quoted individually by email.
Yes. A $50 tasting fee is required to book your appointment, and you may taste all 4 of our flavors. This fee is applied as a deposit toward your final wedding cake payment.
Cancellations made LESS than 5 business days before your pickup date receive a refund minus a 10 percent cancellation fee. Cancellations made within 3 business days of pickup are non-refundable, as production will have already begun.
Have a question we haven’t covered here? Email us at hello@pateacake.com and we’ll get back to you within 24 hours.
Our cakes are made fresh, with real cream, which is exactly why they belong in the refrigerator. Keep yours chilled and enjoy it within 48 hours. Outside the fridge, two hours is the limit, and less on a warm day. For the ride home, the floor in front of your passenger seat is the safest spot: flat, cool, and steady. Handle it gently, and it will arrive exactly as it left us.